FAQ

 

What are your hours of operation?

Normal business hours are from 8 am to 5 pm, M-F.   Of course we’re not afraid of working past these hours or days to meet your needs.

 

What is the maximum number of imprint colors you can screen print?

We can print up to 14 colors on white garment and 12 colors on a colored garment.

 

What is the minimum order quantity for screen printing?

We specialize in larger orders, but can print as little as 72 pieces depending on your artwork.  

 

What is the turnaround time on a typical order?

Typically it takes 2 weeks to process your order, depending on the season.   We do offer rush service and specialize in ‘hot market’ and ‘event’ printing.

 

What brands of apparel do you offer?

All of the major brands are available to us, including but not limited to American Apparel, Hanes, Gildan, Next Level, Canvas/Bella, Independent Trading Co. and Fruit of the Loom. 

 

How much does it cost for a shirt?

We don’t list our pricing on line because of the different variables that go into determining the cost of your job.   Cost will be dependent on the garment you choose, the number of colors in your design, quantity and number of design placements are the main determinant of price.

 

What type of art files are needed?

Ideally vector art or a layered Photoshop file is best and will help you keep your set up costs down.   When saving Illustrator, be sure to create outlines for your fonts in order to ensure it translates correctly. We do accept high resolution files in a number of formats (JPEG, PDF, PSD, EPS).   Files must be at least 300 DPI at actual print size in order to get the most out of your print.   

 

Do you offer design service?

Yes we have an art department which can help turn your idea into a design.   Art rates are at $65/hour, typical art time is 1-2 hours.

 

What are your set up fees?

In addition to the $65/hour art fee (not applicable on all orders), screen/film costs range from $25-35 per color/screen.    If samples are needed, you will charged for the set up fee prior to delivery.

 

What form of payments do you accept?

For first time customers we require a 50% deposit and the balance due upon receipt.    We accept Mastercard, Visa, Amex and cash works well also.  Net 30 terms are available upon credit approval.

 

What shipping methods are available?

We have daily FedEx and UPS pickups, along with daily trucking lines.   Pick up at South San Francisco facility during normal business hours will save you shipping costs.

 

What are your rules regarding the use of logos and other copyrighted material?

We value our customers, which includes all of the local sports teams, and will not use their logo on any shirts that’s not theirs.  Same rule goes for copyrighted photos.